Overall Experience
Quality
Price
Convenience
Joe and everyone else who helped install our fireplace were very informative, professional and friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Install crew was great, quick, efficient and friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
A big thank you to Wesley for making our fireplace look brand new!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very pleased with service. The technician who came to my home, Shalik, was pleasant and took the time to take photos and explain the work being done. Would highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great scheduling service. Great arrival time service. Great completion service. Friendly and professional.
Overall Experience
Quality
Price
Convenience
Great service from start to finish! Wesley was prompt, polite and professional. Highly recommend.
Overall Experience
Quality
Price
Convenience
Fireplace maintnenace. Fireplace operating normally after cleaning. Sometimes it does light but after a couple retries it will stay light. This model is difficult to reach pilot assembly without removal of side panels, and the side panels are stuck and will not budge without damage. Advised client if issue of not staying light continues we should replace pilot assembly as removal of the panels and everything , it would be more worth to replace parts than try to clean as cleaning pilot assembly may not fix the issue.
Service Type: Boiler & Thermostat Check Equipment: Navien NCB-H Combi Boiler, Fan Coil Air Handler, Basic Thermostat, Outdoor Temperature Sensor Client Concern Client noted indoor temperature reaching 20–20.5 °C when setpoint was 19.5 °C. Inspection & Findings Checked all system settings and parameters; boiler and air handler operating normally. Slight overshoot may be due to outdoor reset curve or coil heat lag. Thermostat batteries were low; replacing batteries could help improve accuracy. Recommendations Monitor system after battery replacement. If temperature consistently rises >1.5 °C above setpoint while boiler/fan continue running, thermostat contact may be stuck and thermostat replacement recommended. Status: System operating normally; no other issues observed.
Fireplace was not maintaining set temp on thermostat. Customer had been noticing burners dropping out at times during a call for heat. Performed full cleaning of fireplace, cleaned glass. Found small stress fractures in corners of glass. Not quite a crack but definitely something to keep an eye on. After performing maintenance on fireplace it is working well , running consistently and burners are not dropping out. Advised customers to keep an eye on the operation of the fireplace and call us if the problem reoccurs. Office will put together a quote for red tag
Furnace maintenance and inspection. No concerns noted. Furnace running within spec. Humidifier pad still in good condition. Humidifier operating normally.
Initial Findings: System Status: Thermostat was calling for heat, but the furnace was unresponsive. Safety Note: Labeled the furnace service switch for easier identification. Error Codes: EE0 (Lockout), EE2 (Pressure Switch Open), and EE5 (Open Fuse). Actions Taken: Drainage & Seals: Drained accumulated condensation from the inducer motor. Inspected all tubing and secured the pressure switch hosing with a zip tie to ensure a tight seal. Pressure Adjustment: Calibrated the low-fire gas pressure from 2.2" wc to the optimal 1.9" wc. Testing: Following drainage and pressure adjustments, the furnace was tested and is operating normally (running continuously for 25+ minutes). Required Part: To prevent future moisture buildup, a Westlake drain diverter tee is required. Follow-up: We have ordered the part and will schedule the installation with the tenants as soon as it arrives.
Error Code 228: Unable to perform successful pressure switch calibration. Measured suction on pressure switch from collector box - .14 / -1.10"wc. Pressure switch being ordered for swap out.
Furnace Maintenance: Replaced the filter and inspected the Ultraviolet lights. Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently
